Contact
Contact us — and what to expect from a referral service
We would rather be useful than merely reachable, so this page starts with what we can genuinely help with and is equally clear about what belongs somewhere else.
(844) 206-9145Toll-free and answered every day of the year. The call reaches an independent licensed and insured heating and cooling company covering your area — we do not do the work ourselves, which is exactly why we can tell you when you do not need it.
If You Own The System
Homeowners
If you want work done, a written enquiry to us is the slow route. The fast one is the number above: (844) 206-9145, toll-free, answered every day, and it connects you with an independent licensed and insured heating and cooling company in your area. We do not do the work and we are paid the same fixed fee whether it is a capacitor or a system, so nobody on that call has a reason to talk you up. If you would rather look before you call, start from the symptom: the fault decoder takes what you can see and tells you whether the next step is yours or a technician's, and it costs nothing and asks for nothing.
Two things on this site are worth ten minutes before you speak to anybody. The first is the free check list, because a surprising share of calls end at a filter. The second is what a refrigerant top-up actually means, because that is the quote most often accepted without question and most often the wrong one.
Please Read First
What we cannot do
Emergencies
We are not an emergency service and have no crews. If you smell gas, leave the building and call your gas utility or emergency services from outside. If wiring is smoking or scorched, cut the power at the panel if it is safe to reach and call an electrician.
Diagnose remotely
We cannot tell you what is wrong with your equipment from a description. Every real diagnosis in this trade is a measurement taken at the house, which is exactly why we publish what those measurements are.
Quote or price work
We do not set prices, take payment or hold estimates. The company that inspects your system quotes it, and the agreement is between you and them.
Sell or supply refrigerant
Refrigerant may only be sold to technicians certified under federal Section 608 rules or their employers. We are neither, and neither are you unless you hold that certification.
Other Enquiries
Corrections, data questions and partnerships
If something on this site is wrong, we want to know, and we will correct it and say that we did. Our editorial standards describe how we handle corrections and what we count as a source worth citing.
Heating and cooling companies interested in receiving referrals should read how we work first. We do not sell placement in our research, and we do not write about companies in exchange for anything.
Before you call anyone
The flat-fee match — we are paid for the introduction, not for the size of your job
Most heating and cooling advice is written by the company that wants to do the work. That is not a failing of the people who read it; it is a defect in who is talking: the diagnosis, the estimate and the invoice come from one party, and no amount of care on your side fixes that.
We are built the other way round. We do not repair, install or sell equipment, so the payment reaches us when you are connected to a licensed, insured heating and cooling company — the same amount whether you need a forty-dollar capacitor or a whole new system. Nobody here has a reason to talk you into the larger number. You can check that rather than take it on trust: how we make money is written down, and this site keeps telling readers when not to buy — that a heat pump may not pay off on cheap gas, that most people should buy a hygrometer before a humidifier, that the federal order puts air cleaners last. Why does not everyone work this way? Because a flat fee leaves money on the table every time the job turns out to be big.
Waiting is the one thing that actually costs money. A system that fails in the first heatwave or the first hard freeze puts you in the overtime queue — the federal occupational handbook says this trade works overtime in peak season, and you pay for it. A refrigerant leak on a running system takes the compressor with it; a blocked condensate drain becomes a ceiling. And if it turns out to be a filter, say so on the call. We will tell you, and that call earns us nothing.
Not for you if: you want a price over the phone — nobody honest gives one without seeing the house; you need a guarantee of same-day arrival — we cannot promise that for a company we do not run; the building is commercial; or you would rather do it yourself, in which case the pages on this site are written so that you can.